I apologize for the rambling questions below. So many questions. Just so you know up front – I currently work for a medical group with a patient base of about 300k patients. You answers would mean a lot to me. I have strong feelings and ideas about how to improve the current state of healthcare in America. Some realistic, some crack-pipe smoking crazy. Before I share my thoughts I’d like to start with a little Q&A. Your participation would be wicked awesome.
Here we go….please feel free to add other observations and thoughts at anytime. If you don’t want to post your responses you can email them to me at firstname.lastname@example.org. Thanks
I need to know your expectations of the healthcare experience.
Do you expect to be able to see your doctor the same day you call? Regardless of the medical issue or need? Does the experience meet your expectations? How long did you spend with the healthcare provider at your last visit? Was it satisfactory to get all your questions answered?
Do you expect to be seen by a doctor? Advanced practitioner? Nurse? Other? If you’re not seen by a doctor is that ok?
How “smart” are you about healthcare? Today the popular phrase in marketing is to call a patient a healthcare consumer. Are you a healthcare consumer? What tools do you use to educate yourself as a healthcare consumer? How does one become a healthcare consumer?
Does a healthcare consumer actually shop for healthcare? Do you compare Urgent Care facilities based on cost, convenience (hours) and quality? How would you even start to get that informaiton?
I’d love to hear your feedback on all personal experiences, good and bad.
What is the billing experience like? Do you understand your healthcare benefits? Do you even opt to have healthcare?
Do you understand your bill for healthcare services?
Do you perceive value in preventive services? Do you actively participate in leveraging preventive services?
Do you go to the emergency room for non-emergent care? Why? Why not?
Have you used an Urgent Care facility? Good, bad?
Talk to me about being a caregiver for a loved one. What was that experience like?
What is the role of the employer with your healthcare? Do you get your health insurance through your employer? Do they have a “wellness” plan or incentives? Do you participate? If yes, why? If no, why?
What financial responsibility does the employer have in healthcare?
What do the following terms mean to you:
Fee for service
What is important to you when deciding on a doctor? Flashy sign? Modern office? Good access? Pleasant customer service folks? The need to feel better? Convenience? Quality of care? Cost of care?
In the healthcare arena what does value mean to you? What does quality mean to you? How important is cost?
Thanks in advance for your help. I can’t wait to here from you all.